Paradise Gulf Properties - Vacation Rental Policies

The following provides our general vacation rental policies. Certain exceptions apply. Your reservationist will provide you with specific policies for your vacation rental.

LENGTH OF RENTAL

• Some minimum lengths of rental (i.e., three nights in condominiums and one week in houses) apply during summer and peak summer seasons
• Other minimums also apply during non-summer seasons.
• Weekly only restrictions require a Saturday to Saturday rental.
• Monthly reservations are available November through February (not March).

INITIAL RESERVATION PAYMENT

• Initial Reservation Payment is 30% of base rent. Note: If the grand total is less than $500.00, payment in full is due at time of reservation.
• Initial Reservation Payment is payable via MasterCard, VISA, Discover or American Express at reservation time. Check-by-Phone is available for a nonrefundable fee of $25.
• The Initial Reservation Payment is a portion of your rent and will be applied to your grand total; therefore, it will NOT be refunded following your departure.
• Payment in full at time of reservation is required if arrival occurs within 30 days.
• Multiple Initial Reservation Payments are required for multiple-week reservations.

TAXES AND FEES

• A non-refundable processing fee, to cover expenses associated with the initial reservation, is due at reservation time and applies to all reservations.
• Lodging tax varies by property location.
• Departure fees vary by size of property - see confirmation for details.

FINAL PAYMENT

• Final payment (balance due after Initial Reservation Payment has been paid) is required 60 days prior to arrival.
• Payment may be made by MasterCard, VISA, Discover or American Express.
• Final payment may also be paid by cashier's check, money order or certified funds (if received 45 days prior to arrival). There will be a $25.00 fee for all returned checks.

CONFIRMATION

A confirmation listing rules, regulations, dates of visit and property information will be emailed to you after your Initial Reservation Payment is processed. Carefully CHECK your confirmation for accuracy and call (251-635-7815) or email demetrious@paradisegulfproperties.com immediately if any corrections are necessary; otherwise, it will be assumed correct.

CHANGES AND PROPERTY SUBSTITUTION

• Rates, descriptions (including bed sizes), furnishings, amenities (including pools, hot tubs, etc.) and availability are subject to change WITHOUT NOTICE. No refunds will be issued for changes made by individual property owners or unavailable amenities.
• Substitution of comparable properties may be made without notice or liability, should the property you reserved become unavailable for rent. You may choose comparable available property at the published rate or receive a refund of your Initial Reservation Payment and prepaid funds (excluding processing fee).

CANCELLATIONS, DATE CHANGES AND PROPERTY CHANGES*

• 60 days minimum notice for condominium rentals
• 90 days minimum notice for 4-bedroom condo rentals
• 90 days minimum notice for 4-bedroom or larger house rentals
• 90 days minimum notice for monthly rentals

Cancellations, date and property changes occurring less than stated minimum days required notice will result in forfeiture of Initial Reservation Payment, rent, taxes and fees.

REFUNDS

• Refunds are only issued for cancellations OUTSIDE of the cancellation date range (60 days for condominiums, 60 days for houses, 90 days for 6-bedroom or larger house rentals and 90 days for monthly rentals). Refunds do not include nonrefundable processing fee or the cost of the insurance.
•  We do not give refunds due to inclement weather unless a Mandatory Evacuation is issued by the National Weather Service.  At which time, only the unused portion of your stay will be refunded.  NO REFUNDS will be issued for voluntary evacuations. Guests purchasing trip insurance (see above) may qualify for a full refund through CSA Travel Protection. Travel insurance is available through  CSA Travel Protection. More information at http://www.csatravelprotection.com.

FURNISHINGS

• Décor, style, color schemes and inventory vary since properties are individually owned. Some internet photos may differ due to owner updates or changes.

MANAGEMENT

• All rental properties are privately owned and Paradise Gulf Properties has a contractual relationship with property owners who employ us to act as their agents. We treat all parties (owners & guests) honestly, fairly and in good faith.
• WE RESERVE THE RIGHT to refund Initial Reservation Payments, refuse rental, or to discontinue occupancy if, in our judgment, your occupancy is detrimental to the property.
• We reserve the right to enter the premises at any time for the purpose of inspection, repair, management or showing to prospective buyer.
• Property may not be used for any unlawful purpose.
• By renting a property you are assuming all risk of and liability for any damage done to person or property, agents, employees or visitors occasioned by the present or future condition of the premises both latent and manifest. In the event damages occur during your occupancy you agree to authorize Paradise Gulf Properties to charge the cost of such damages to the credit card guaranteeing payment. You also agree to be responsible for and reimburse the property owner for any applicable costs and attorney's fees incurred for collection of damage. Neither Paradise Gulf Properties nor the owner will be responsible for accidents or injury to guest or loss of money or valuables of any kind.

RENTAL OCCUPANCY*

• The listed "LIMIT" number indicates the maximum number of occupants allowed in a property at any one time. (Exceptions for infants under age 2 only.) · Condominiums listing a range, such as "Limit 6 or 8," refers to varying bedding arrangements provided by the individual property owner. The website description or your reservation specialist can provide details.
• Atmosphere conducive to quiet enjoyment of guests in surrounding accommodations must be maintained at all times.
• All rules and regulations at each property must be strictly observed.
• Only responsible adults of at least 25 years of age and a legal guardian of others in the group may contract for rental. Legal renter named on the rental agreement must occupy property during dates listed on the agreement. Identification must be furnished upon request.
• Absolutely NO HOUSE PARTIES ALLOWED.

*Please Note: Violations of rental occupancy restrictions are grounds for IMMEDIATE EVICTION AND FORFEITURE OF RENT.

SOFA SLEEPERS AND BERTH BUNK BEDS

Sofa sleepers and berth bunk beds are best suited for children and may be uncomfortable for adults.

OWNER'S CLOSETS

Locked owners' closets are not included in your rental.

GARAGES

Garages do not have guaranteed access for guests. Most are for owner usage only and are not included in your rental.

FIREWORKS

Fireworks are strictly prohibited by law at all properties.

FIREARMS

Firearms are prohibited at all PGP facilities and PGP-managed rental properties.

MAINTENANCE

• ISSUES: Report all maintenance issues promptly by calling 251-635-7815. Just as might occur at your own well-maintained home, mechanical failures and other breakdowns could occur. Every effort will be made to correct the situation; however, no refunds or rate adjustments will be made for mechanical failures.
• DAMAGE: Report any damage or breakage upon occurrence by calling 251-635-7815, so the matter can be settled before departure. Damages found by inspection crews upon departure will be billed and full payment for repairs will be collected via credit card.
• NO GUARANTEES: Working condition of pools, hot tubs, air conditioners, cable, phones, internet service, TVs, VCRs, DVDs, appliances, elevators, etc., are NOT guaranteed. No guarantee that pools will be heated. NO REFUNDS or rate adjustments will be made for mechanical failures and malfunctioning equipment. These amenities are extras provided in addition to the beach house or condominium rental. Although all attempts will be made to correct the situation, some breakdowns cannot be prevented or repaired during your occupancy.
• MAINTENANCE VISITS: Maintenance technicians and vendors may access the property for purposes of repairing previously reported issues. A form identifying the action taken will be provided at the time of the maintenance visit.
• PROPERTIES FOR SALE -- If a property is for sale, the owner reserves the right to have the property shown to prospective buyers. A real estate sales associate or Paradise Gulf Properties representative will contact you to make arrangements to schedule the showing at a convenient time.
• CONSTRUCTION -- The continued growth of our area is evidenced by new construction that may be adjacent to or near existing vacation rental properties. You may reserve a property at a time when no construction is nearby, but construction could begin prior to your arrival. We regret any inconvenience but cannot control these situations. Refunds or relocations cannot be considered.

CHECK - IN

Property location determines check-in office location.

Check-In Time

• Check-in begins at 3:00 p.m, generally. Exceptions apply.
• Certain properties offer express check-in. If staying in such a property, you will receive your entry code 5 days prior to arrival.
• Early check-in is not possible; therefore, we encourage you to enjoy our public beaches and attractions if you arrive in the area early.
• Our housekeeping standards may require extra cleaning time for some properties, which may delay check-in.
• Although keys may be released at 3:00 p.m., no guarantee is made that properties will be cleaned by 3:00 p.m.

CHECK OUT

Check-out Time

Check-out time is 10:00 a.m. generally. Exceptions apply.

Departure Responsibilities

• Leave property reasonably clean and in reasonable order (Note: Additional cleaning charges may apply)
• Leave kitchen items (dishes, cookware, etc.) clean.
• Dispose of all trash in proper outside containers
• Lock all doors and windows
• Leave all beds unmade and linens on the floor